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410 North Scottsdale Road
Suite 1000
Tempe, AZ 85288
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Frequently Asked Questions
What are your service hours?
Our standard office hours are Monday to Friday from 8am to 6pm, and weekends from 9am to 3pm. However, our help desk support is available 24/7 for our managed service clients.
Do you offer on-site support?
Yes, we provide both remote and on-site support services throughout the Phoenix metropolitan area. On-site support is available by appointment and for emergency situations.
How quickly can you respond to IT emergencies?
For our managed service clients, we guarantee a response time of 15 minutes or less for critical issues. Our team will begin working on your issue immediately, with the goal of minimizing downtime and disruption to your business.
Do you work with specific industries?
We serve clients across many industries, with particular expertise in healthcare, legal, financial services, manufacturing, and professional services. Our solutions are customized to meet industry-specific requirements and compliance standards.